Interesting Facts

Customer Service delivers essential functions for the Council:

They act as first point of contact face to face, contact centre and via the Far North District Website and handle customer requests for information and service.

They receive and process payments and liaise with all departments throughout the organisation for our customers.

They value our diverse lifestyles and unique environment.

What has changed since the LTCCP

There have been no significant changes to the CUSTOMER SERVICES priorities since the 2009/19 LTCCP was published.

Highlights of Performance
Number of Performance Measures	4 2008/09	6 2009/10	6 2010/11
Achieved Not Achieved	75% 25%	84% 16%	50% 50%

Performance 2009/10 vs. 2010/11 - needs improving

Statement of Service Performance

For CUSTOMER SERVICES, the following pages detail:

Service performance information provides the actual achievements, issues and challenges going forward for each performance measure against the Annual Plan 2010/11.
Financial performance including comparisons against budget 2010/11.

FYI: Key symbols are used to identify each measure contributing to Community Outcomes. For more information on Community Outcomes see the Community Outcomes Diagram.